Project Management in ServiceNow SPM.
Project Management provides the structures and controls for planning, governing and tracking projects through Project Workspace, with financials and dependencies connected to the wider SPM model.
Plan and govern projects in Project Workspace.
Project Management connects project structures, dependencies, schedules and financial information with the wider SPM planning model. Approved work can move from demand and strategic portfolio decisions into governed execution while retaining the context needed for wider reporting and planning.
Project Workspace provides the Next Experience interface for defining, planning, tracking and monitoring projects, including guided governance through playbooks and RIDAC-related controls.
ServiceNow's implementation guidance also includes hybrid project management, timecard management, project playbooks and benefit-realisation-related capabilities around the project delivery process.
The strongest implementations use Project Workspace and playbooks to make required governance obvious while keeping project teams focused on the work itself.
Implementation considerations.
- Define project types, governance stages and the minimum controls needed for each.
- Decide how projects inherit or maintain portfolio, demand and strategic context.
- Design financial structures and status reporting consistently.
- Use Project Workspace and playbooks to guide governance without creating unnecessary administration.
- Clarify where work is executed in ServiceNow versus connected delivery tools.