Now Assist for SPM.
Now Assist adds generative AI capabilities to SPM and CWM, supporting activities such as summarisation, demand creation, project reporting, story acceptance criteria and planning-item refinement.
Use generative AI inside portfolio and delivery workflows.
ServiceNow's recommended implementation sequence describes Now Assist for SPM & CWM use cases including summarising feedback, creating demands, generating project status reports, creating acceptance criteria for stories and refining planning-item descriptions.
It also describes AI-agent support for monitoring critical-path changes.
Basic and comprehensive describe maturity, not separate products.
The ServiceNow guidance shows Now Assist for SPM & CWM Basic and Comprehensive as stages of implementation. The more advanced stage expands into custom AI agents and skills for specific use cases and includes AI Control Tower integration for AI-tagged investments and goals.
Predictive Intelligence is a separate machine-learning capability; the focus here is Now Assist's generative AI and agent-based use cases within SPM.
Implementation considerations.
- Start with use cases where the input data and expected output are well understood.
- Define review and accountability for AI-generated content.
- Keep AI assistance embedded in real SPM processes rather than treating it as a standalone feature demonstration.
- Assess data quality, permissions and governance before expanding automated use cases.
- Measure whether the selected AI use cases are reducing effort or improving the quality and timeliness of SPM work.